F.A.Q (Frequently Asked Questions)

Is your hostel located in the city centre?

Yes, our hostel is located in the city centre of Birmingham. We are only four streets away from the Bullring Shopping Centre and a two minute walk from Birmingham’s Digbeth Coach Station, the coach station where all National Express Buses arrive. We are also a ten minute walk from the Mega Bus drop off point in Birmingham’s city centre.

What is building 2 and where is it?

Building 2 is our second building that houses additional accommodation. Room 6 through 9 are located here. The building is located in a building around the corner above a pub. The common area for both buildings is located in our main building along with the kitchen facilities and WI-FI access. If you are in building 2 you still have access to all the facilities in our main building, your bed is simply in another building.

What time is check-in and check-out?

Check-in is from 2pm through to 12am at the latest. If you need to arrive outside these times, please let us know so we are expecting you. We won’t be able to let you into your room before 2pm because we need time to clean the rooms, but you are more than welcome to drop off your belongings and head off to the city while you wait. Check-out is at 11am, and you must take your things out of the room by this time so we may begin to clean the beds and rooms. If you need to leave your belongings with us until you meet your train or bus, that’s not a problem.

How does your cancellation policy work?

The policy is based on how you book with us. If you book online using our website we have a 72 hour cancellation policy (this is 72 hours prior to our 2pm check in time). If you do not inform us of your cancellation, you will be charged full cost of your stay. If you book with us over the phone, we require 72 hour notice for cancellations (this is 72 hours before our 2pm check in time), or the full amount will be charged. For group bookings which are composed of six or more people, we require two week’s notice for cancellations (this is 2 weeks from our 2pm check in time.) These policies are in place so that we do not lose bookings for saving beds for people who do not show up. Please send an email for all cancellations so we have a record of your cancellation. This is to protect you as well as us. If you book with us using a booking agent, cancellation is subject to their policies and will be enforced accordingly. But if you need to cancel after the cancelation time please do let us know still as we can then try to re sell the beds so we do not have to charge you.

Can I get my deposit back if I cancel my booking?

Unfortunately, we are not the ones who receive your deposit. Therefore if you cancel your booking, you will need to contact the booking agent regarding your deposit.

Do you take group bookings?

Yes, for group bookings please call 0121-643-0033 . We require a 50% deposit immediately and the remainder is due on arrival. If you are paying by wire transfer we will only hold the beds for 10 days, if we have not received payment by the 10th day, we will not hold the beds beyond this point.

Do you offer breakfast?

Yes, we offer a free complimentary light breakfast of tea, coffee, toast, breakfast spreads and fresh fruit. This is available down on the bar in the common area from 8 am-10:30 am.

Are your rooms ensuite?

Based on the type of room you stay in and which building you are in, most of our rooms have a shower and sink in them but all have shared toilets. Some rooms don’t have showers in them so shower and toilet facilities are in a separate room.

Do you have a lock out?

No, we currently don’t operate a curfew. This is to give our guests freedom to access their room 24 hours a day. But please note, excessively loud and disruptive behaviour is grounds for eviction. If you are going out drinking, please remember to be courteous of other guests. If there are problems with noise or disrespectful behaviour, your party will be asked to leave without refund.

Do you have a kitchen that I can use?

Yes, we have a fully-fitted kitchen with an oven, stove, 2 microwaves, fridge/freezer, toaster, sandwich toaster, and kettle that guests are welcome to use from 8am- 12am Monday-Saturday and 8am-10:30pm on Sundays.

Do you have a common room?

Yes, we have a large common room packed with fun things to do. It has big comfy couches to chill out in front of our fireplace on, a huge projection screen TV with a choice of hundreds of movies to watch, books to read, board games to play, a Nintendo Wii station and Xbox station as well as a pool table. There are also computer stations with internet access available for the low cost of £1 an hour and free wi-fi for guests with laptops. There is plenty of room for people to sit at a table, eat dinner and chat. We also offer free popcorn when movies are playing. We also have an information area with ideas on places to visit in Birmingham and directions on how to get there. Lastly, we also have a small store that offers a selection of baked goods, soft drinks, beer, light snacks, and travel items available for your convenience.

Do you have internet access and how much does it cost?

Yes, we have internet stations in the common room that cost £1 per hour and we offer free WiFi access to anyone with a laptop.

What type of payment do you accept?

We take most credit and debit cards, cash and wire transfers. Please note we charge an extra 2% for credit card payments or 40p for debit cards. You can also pay by cash when you arrive.